Privacy Policy

Freela Web takes the privacy of its users’ data very seriously, so please read our policy carefully.


The personal data collected by the Freela Web platform is limited to those that are directly and voluntarily informed by the user.

The collection of this data is necessary to identify you, register in the system, make and receive payments, as well as enable the execution of the other functionalities of the platform.

Said data may also be used exclusively by the platform to comply with legal obligations, management, administration, provision and improvement of services.


Freela Web guarantees the security and confidentiality of the personal data under its custody.

Freela Web is not responsible for the security in the exchange of information carried out outside the platform.

The personal data exposed in the user profile description is public and accessible to any visitor to the page. The platform is not responsible for the use by third parties of the data exposed on this page.


If a dispute between Freelancer and Client is opened, the team responsible for judging the dispute will access the information exchanged in the platform chat between users, including messages and attachments.

Access to such data occurs only when disputes occur and will be done exclusively by the respective judging committee.


Freela Web makes use of cookie files that are recorded on the user’s device, exclusively to improve the user experience, making it faster and more fluid.

If desired, the user can configure their browser to notify or block the installation of cookies sent by Freela Web


We do not sell, trade or transfer your personally identifiable information to third parties.

Eventually, we may rely on other trusted service providers that will help us improve the user experience with the platform, while safeguarding the confidentiality of the information provided.

Projects submitted by Clients may be published in the vacancies section of Freela Web, as well as in their profiles on social networks, affiliated companies, subsidiaries or business partners.


By default, we communicate with the user via the email provided at the time of registration.

Important notifications such as project completion, payment release, dispute outcome will always be received at the indicated email address.

The other notifications can be turned off at any time by clicking on the link described at the top of the email or by accessing (when logged in to the user’s profile) Notifications


All users can view and edit their personal data as well as terminate their account at any time.

In the event of termination, profile information will no longer be displayed to other users and visitors to the platform.

However, the public projects, their description and attachments, as well as the data related to the projects executed between Seller and Buyer, will remain visible.

Administrators are allowed to access and store user information indefinitely.

To improve your experience and security, we do not store credit card data.

Freela Web will disclose to the competent authorities the personal data and any other information that is in its possession and that is required in accordance with the applicable legal and regulatory provisions.


The exclusion of other data held by the platform, at the request of the user, will be subject to the prior assessment of the administrators, due to the need to comply with legal and security obligations.


The forum of the district of São Paulo/SP is elected to settle any conflicts arising from the use of the platform, whether by the Client or the Freelancer.


Did you have any doubts? contact our

We will return your request as soon as possible! Update 03/21/2022